Webstore FAQ (Frequently Asked Questions)
How
will my order be shipped?
What are your
standard (US Mail) shipping and handling charges?
What are
your charges for next day and 3rd day shipments?
Do you ship internationally?
What are
your Canadian shipping and handling charges?
Do
you collect sales tax?
What
is your privacy policy?
What
is your security policy?
What are alternate ways
to order products?
What
is your quality guarantee?
Do you offer quantity discounts?
What
is your returns policy?
How
will my order be shipped?
We offer several options for
shipping: US Mail (see below), FedEx overnight ($45, including
handling), FedEx 3rd day ($35 including handling), and FedEx
Saturday delivery (call our office for a quote). Please allow
5-10 days for US Mail. Your complete street address (no
PO boxes) is needed for all shipments.
We make
every effort to honor the shipping method selected and cannot
be responsible for emergencies—including inclement weather—that
close our office or interfere with our carrier's delivery
schedule. We cannot adjust shipping bills because of delays
due to emergencies.
What are your
standard (US Mail) shipping and handling charges?
From
to
Add
1.00
$25.00
$14.00
25.01
50.00
$14.50
50.01
75.00
$15.00
75.01
100.00
$16.00
$100.01
125.00
$17.00
$125.01
150.00
$18.00
$150.01
200.00
$19.00
$200.01
$250.00
$20.00
$250.01
$300 and up $21.00
What are
your charges for next day and 3rd day shipments?
FedEx overnight is $45, including
handling. Orders requiring next day delivery should be placed
by 1:00 PM Eastern
Standard Time to ship the same day. FedEx 3rd day is $35 including
handling. For FedEx Saturday delivery, please call our office
for a quote.
Do you ship internationally?
Only to Cananda, at this time.
What
are your Canadian shipping and handling charges?
Canadian orders are shipped
via Federal Express ground. Please contact us by email
for a quote on shipping before you place your order.
Do
you collect sales tax?
New Jersey purchasers will be
charged 7% sales tax.
What
is your privacy policy?
We do not share personal or
financial information gathered on this site with third parties.
Our site uses a shopping cart system for customers to purchase
products. We also collect contact information, such as name,
address, telephone numbers, and e-mail addresses and financial
information such as credit card numbers for use in processing
and fulfilling orders. We may use the information to contact
you when necessary. Financial information collected on the
site is used only to bill you for products.
What
is your security policy?
We use SecureNet and Authorize.Net
to secure all credit card transactions.
What are alternate ways
to order products?
If you would prefer to place
your credit card order by phone, you can call us at 908-237-0278
from 8:30 AM to
5:00 PM EST. You
may also leave us a voice mail message after hours with the
name of the product you want to order, your name, address,
phone number and credit card information. We accept Visa,
Mastercard, American Express, and Discover card.
If you would prefer to place
your order by mail, either with a credit card or by check,
you can print out a copy of your shopping cart and completed
order form and send it to
Patricia Iyer Associates
260 Route 202-31
Suite 200
Flemington, NJ 08822
If paying by check please make
it payable to "Patricia Iyer Associates". Books
cannot be shipped COD.
What
is your quality guarantee?
If you are not fully satisfied,
you may return your purchase for a refund (excluding shipping
and handling charges) within 15 days of shipment. Products
must be unmarked and in resalable condition for credit. Two
kinds of products may not be returned: books signed by Patricia
Iyer and software products (CDs, DVDs). Products damaged in
shipping will be replaced free of charge if notification is
received within 15 days of product receipt.
Who
can I call if I have a question about a product, or the status
of an order that I’ve already placed?
Questions about products can
be directed to us at 908-237-0278.
Do you offer quantity
discounts?
Quantity discounts for DVDs
apply to purchases of 5 or more of the same title shipped
to the same location.
1-4 copies
List price
5-15 copies
10% off
16-25 copies
20% off
26 or more copies
25% off
Quantity discounts for publications
apply to purchases of 16 or more of the same title shipped
to the same location.
1-15 copies
List price
16-50 copies
10% off
51-100 copes
15% off
101-500 copies
20% off
501 or more copies
25% off
What
is your returns policy?
We will accept returns of unused merchandise within 15
days of receipt of order. All returns must include the original
sales receipt, a brief letter explaining the reason for return,
and the original merchandise. Refunds will NOT include shipping
and handling charges. We reserve the right to refuse the return
of any item. There are no returns on any books that Patricia
Iyer signed and personalized for the purchaser. Prices are
subject to change. |
